GDI assisted a leading hotel chain in the successful implementation of a PeopleSoft SCM project, reducing errors and streamlining operations.
The Challenge
Client Background
The client is a leading hotel chain with a global presence and the most recognized name in the lodging industry. This company is pioneer of several innovative programs in the hospitality vertical.
Technology Employed
PeopleSoft 8.4 SCM, GL, AP, Projects
Project Objective:
The system, used by 100 core users across technical and financial teams, is also accessible by other employees as well as customers to make hotel bookings. Upgrading the PeopleSoft version in one division caused a ripple effect of data inconsistencies.
The GDI team was engaged to resolve these data inconsistencies. To tackle the problem, GDI consultants mapped the existing data to version 8.4 to identify the additional requirements of the later version. Conversion scripts were then created to modify the data per the requirements of 8.4. This modified data was then tested by in multiple environments to ensure that all requirements were identified and met before moving the solution to production. Functional and technical specifications were prepared for the system and for the conversion process. Specifically, the following systematic approach was used:
- Applying the modified data to environment with a vanilla version of PeopleSoft 8.4
- Applying the customizations along with the modified data to a second PeopleSoft 8.4 environment
- Applying the customized data to a copy of the production environment
- Re-testing all programs prior to running the conversion scripts and applying customizations in the production environment
- Running the conversion scripts and applying customizations in production environment
GDI consultants also took the initiative to educate end-users on the correct process for entering data for invoice processing; training the IT users on the technical and functional modularity of systems; and producing documentation for SQL updates.
Key responsibilities:
- Supporting the conversion technically and functionally
- Identifying and correcting errors through a robust testing process
- Preparing documentation for data updates and imparting training to users during the conversion and post-implementation period
- Assisting users in modifying the orders brought in through the web
- Modifying tax calculations for the system to meet client requirements
The Results
Our GDI consultants, through their understanding of the client needs and their deep experience in PeopleSoft implementations, identified and corrected all data errors generated from the conversion process, from incompatibilities in the e-commerce system, and in open orders brought over from version 7.0 to 8.4. The final result was the successful conversion of data and exceptional post-implementation support that exceeded customer expectations.